Guides and resources
Resources to get the most of out of your Help Center
About Zendesk Guide
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About the Zendesk Guide plan types
You must have Zendesk Support to have Zendesk Guide. The Zendesk Guide plans are available on any Zendesk Support plan.
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Creating a Help Center for one of your brands
This feature has the following plan restrictions: Support Enterprise and Guide Lite or Professional: Five brands, one Help Center Support Enterprise and Guide Enterprise: Five brands, five Help Centers Support Enterprise with Multibrand add-on: 300 brands, 300 Help Centers
Launching your Help Center
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Activating your Help Center
When you’re ready, you can activate your Help Center and make it live for end users. You must be a Zendesk Support administrator to enable Help Center. Guide Managers who are not Support administrators cannot enable Help Center.
Developer resources
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Introduction to the Zendesk API
An API, or Application Programming Interface, is a tool for software applications that acts as an intermediary and allows them to talk to one another. Each time you use an app like Zendesk, send an instant message, or check the weather on your phone, you’re using an API.
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Enabling Google Analytics for your Help Center
You can use Google Analytics to track Help Center traffic. Enabling it involves getting the tracking ID from Google Analytics and then adding it to the Help Center.
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Setting up the GitHub integration
The GitHub integration enables you to develop and maintain a theme collaboratively in GitHub, then preview or publish it in Guide. To set up the integration, make sure your theme is stored in GitHub, then set up the integration in Guide.
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Setting up hosted SSL
SSL (Secure Socket Layer) is an encryption protocol that ensures secure communications with your website. You must configure an SNI-based SSL certificate for a host-mapped domain using one of the two methods below:
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Enabling search across multiple Help Centers
If you have multiple Help Centers, you can enable users to search across multiple Help Centers. You can decide which Help Centers to include in the search results. You can also decide if you want to include community content from those Help Centers.
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Allowing Zendesk to send email on behalf of your email domain
You can set up your custom email domain to verify that Zendesk can send email on behalf of your email server.
Troubleshooting
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Email troubleshooting guide
This article provides a step-by-step guide to identifying and resolving the most frequently encountered email issues.
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Ticket creation troubleshooting guide
Regardless of which channel your customers use to contact you, all support requests become Zendesk Support tickets. Tickets keep track of the conversations between your customers and your agents until the issue is solved.
